{"id":1398,"date":"2026-09-17T20:15:56","date_gmt":"2026-09-17T20:15:56","guid":{"rendered":"https:\/\/new.intalio.pl\/?p=1398"},"modified":"2026-11-02T11:22:13","modified_gmt":"2026-11-02T10:22:13","slug":"jak-uzyskac-wsparcie-dla-zimbry-przydatne-wskazowki","status":"publish","type":"post","link":"https:\/\/www.intalio.pl\/en\/jak-uzyskac-wsparcie-dla-zimbry-przydatne-wskazowki\/","title":{"rendered":"Jak uzyska\u0107 wsparcie dla Zimbry &#8211; przydatne wskaz\u00f3wki"},"content":{"rendered":"<h3>G\u0142\u00f3wne kroki post\u0119powania w&nbsp;przypadku zg\u0142osze\u0144 do&nbsp;producenta:<\/h3>\n<p>1. Skontaktuj si\u0119 bezpo\u015brednio z&nbsp;dzia\u0142em wsparcia producenta<br \/>\n2. Okre\u015bl jasno problemy techniczne<br \/>\n3. Oce\u0144 prawid\u0142owo poziom wa\u017cno\u015bci problem (TIER 1-4)<br \/>\n4. Zbierz odpowiednie dane<br \/>\n5. Przeka\u017c dane techniczne<br \/>\n6. Upewnij si\u0119, czego mo\u017cesz oczekiwa\u0107 od dzia\u0142u wsparcia<\/p>\n<ul>\n<li>Kliknij tutaj, aby&nbsp;przej\u015b\u0107 do&nbsp;Oficjalnych Ofert Wsparcia, w&nbsp;tym definicji wa\u017cno\u015bci problem\u00f3w oraz&nbsp;cel\u00f3w SLA (Umowy dot. Poziomu Us\u0142ug) jak r\u00f3wnie\u017c danych kontaktowych:\u00a0<a href=\"http:\/\/www.zimbra.com\/support\/support-offerings\">http:\/\/www.zimbra.com\/support\/support-offerings<\/a><\/li>\n<\/ul>\n<h3>KROK 1 Skontaktuj si\u0119 bezpo\u015brednio z&nbsp;Dzia\u0142em Wsparcia<\/h3>\n<p>Aby&nbsp;zg\u0142osi\u0107 potrzeb\u0119 wsparcia, u\u017cyj jednej z&nbsp;nast\u0119puj\u0105cych metod kontaktu:<\/p>\n<ul>\n<li>Portal wsparcia:\u00a0<a href=\"http:\/\/support.zimbra.com\/\">http:\/\/support.zimbra.com<\/a><\/li>\n<li>e-mail:\u00a0<a href=\"mailto:support@zimbra.com\">support@zimbra.com<\/a><\/li>\n<li>bezp\u0142atny numer wsparcia: 877-492-9484<\/li>\n<\/ul>\n<p><em>je\u015bli w&nbsp;e-mailu jest odniesienie do&nbsp;zg\u0142oszonego ju\u017c problemu wymagaj\u0105cego wsparcia np.&nbsp;\u201ccase 00012345\u201d to informacja zostanie dodana do&nbsp;oznaczonej w&nbsp;ten spos\u00f3b sprawy, zamiast tworzenia nowej.<\/em><\/p>\n<p><a class=\"colorbox colorbox-insert-image init-colorbox-processed cboxElement\" href=\"https:\/\/www.intalio.pl\/en\/sites\/default\/files\/portalsupport_0.png\/\"><img decoding=\"async\" class=\"image-full\" src=\"https:\/\/www.intalio.pl\/sites\/default\/files\/styles\/full\/public\/portalsupport_0.png?itok=jZV2o2Vg\" alt=\"\" \/><\/a><\/p>\n<p>Nale\u017cy pami\u0119ta\u0107, \u017ce&nbsp;nast\u0119puj\u0105ce metody nie spowoduj\u0105 uruchomienia wsparcia:<\/p>\n<ul>\n<li>posty w&nbsp;mediach spo\u0142eczno\u015bciowych dla\u00a0<a href=\"https:\/\/www.intalio.pl\/en\/pl\/zimbra\/\" target=\"_self\">Zimbry<\/a><\/li>\n<li>telefon, e-mail, IM, etc. do&nbsp;dowolnej osoby w&nbsp;Zimbrze<\/li>\n<\/ul>\n<h3>KROK 2 Okre\u015bl jasno problemy techniczne<\/h3>\n<p>Aby&nbsp;uzyska\u0107 mo\u017cliwie najlepszy skutek zg\u0142aszaj\u0105c problem techniczny, pami\u0119taj o&nbsp;nast\u0119puj\u0105cych zaleceniach:<\/p>\n<ul>\n<li>b\u0105d\u017a&nbsp;precyzyjny i&nbsp;przekazuj mo\u017cliwie du\u017co informacji o&nbsp;problemie<\/li>\n<li>opisz symptomy i&nbsp;chronologi\u0119 zdarze\u0144<\/li>\n<li>wpisz temat maila mo\u017cliwie dok\u0142adnie opisuj\u0105cy problem<\/li>\n<\/ul>\n<p>Dobry przyk\u0142ad: \u201cmailbox przestaje dzia\u0142a\u0107 codziennie o&nbsp;godz. 4 rano\u201d<br \/>\nZ\u0142y przyk\u0142ad: \u201cPILNE! POMOCY! CO\u015a NIE DZIA\u0141A\u201d<\/p>\n<h3>KROK 3 Oce\u0144 prawid\u0142owo poziom wa\u017cno\u015bci problemu<\/h3>\n<p>Okre\u015bl prawid\u0142owy poziom wa\u017cno\u015bci problemu na&nbsp;podstawie niniejszej listy:<\/p>\n<ul>\n<li>poziom-1*: serwer produkcyjny lub&nbsp;inny system nie dzia\u0142a i&nbsp;nie jest dost\u0119pna metoda obej\u015bcia tego problemu<\/li>\n<li>poziom-2: g\u0142\u00f3wna funkcjonalno\u015b\u0107 jest w&nbsp;znacz\u0105cym stopniu ograniczona<\/li>\n<li>poziom-3: cz\u0119\u015bciowa, ale&nbsp;niekrytyczna utrata funkcjonalno\u015bci<\/li>\n<li>poziom-4**: pytania dotycz\u0105ce og\u00f3lnego u\u017cytkowania, kwestii utrzymania systemu, b\u0142\u0119dy w&nbsp;dokumentacji<\/li>\n<\/ul>\n<p><em>*\u00a0 u\u017cyj portalu wsparcia w&nbsp;celu zg\u0142oszenia problemu o&nbsp;poziomie wa\u017cno\u015bci 1<br \/>\n** wszystkie problemy zg\u0142aszane e-mailem s\u0105 klasyfikowane jako poziom wa\u017cno\u015bci 1<\/em><\/p>\n<h3>KROK 4 Zbierz odpowiednie dane<\/h3>\n<p>Im wi\u0119cej informacji dostarczysz, tym lepiej dzia\u0142 wsparcia b\u0119dzie m\u00f3g\u0142 zaj\u0105\u0107 si\u0119 Twoim problemem.<\/p>\n<ul>\n<li>opisz szczeg\u00f3\u0142owo kroki, kt\u00f3re pozwol\u0105 odtworzy\u0107 sytuacj\u0119, w&nbsp;kt\u00f3rej problem si\u0119 pojawia<\/li>\n<li>prze\u015blij zrzuty ekranowe (screen shoty) problemu \/ komunikat\u00f3w b\u0142\u0119d\u00f3w<\/li>\n<li>za\u0142\u0105cz odpowiednie logi, zrzuty pami\u0119ci, komunikaty itd.<\/li>\n<li>uruchom zmdiaglog w&nbsp;celu uzyskania: informacji systemowych, danych konfiguracyjnych, danych o&nbsp;stanie systemu<\/li>\n<\/ul>\n<h3>KROK 5 Przeka\u017c dane techniczne<\/h3>\n<p>Jest kilka sposob\u00f3w, za&nbsp;pomoc\u0105 kt\u00f3rych mo\u017cesz przekaza\u0107 informacje do&nbsp;dzia\u0142u wsparcia:<\/p>\n<ul>\n<li>upload poprzez ftp.zimbra.com<\/li>\n<li>za\u0142aduj do&nbsp;przes\u0142ania pliki na&nbsp;portalu wsparcia (do 10Mb)<\/li>\n<li>prze\u015blij za\u0142\u0105czniki w&nbsp;e-mailu<\/li>\n<li>udost\u0119pnij do&nbsp;\u015bci\u0105gni\u0119cia online<\/li>\n<\/ul>\n<h3>KROK 6 Upewnij si\u0119, czego mo\u017cna oczekiwa\u0107 od dzia\u0142u wsparcia<\/h3>\n<p>Sprawd\u017a, jaki poziom wsparcia ma Twoja firma, aby\u015b m\u00f3g\u0142 w&nbsp;ten spos\u00f3b okre\u015bli\u0107 z&nbsp;jakim czasem reakcji w&nbsp;ramach SLA trzeba si\u0119 liczy\u0107. Nale\u017cy tak\u017ce pami\u0119ta\u0107 o:<\/p>\n<ul>\n<li>w&nbsp;przypadku problem\u00f3w o&nbsp;poziomie wa\u017cno\u015bci 1, nale\u017cy spodziewa\u0107 si\u0119 telefonu w&nbsp;czasie okre\u015blonym w&nbsp;SLA<\/li>\n<li>dzia\u0142 wsparcia powinien podj\u0105\u0107 kontakt w&nbsp;czasie okre\u015blonym w&nbsp;SLA<\/li>\n<li>kolejny kontakt dotycz\u0105cy problem\u00f3w niekrytycznych o&nbsp;poziomie wa\u017cno\u015bci 1 powinien nast\u0105pi\u0107 w&nbsp;ci\u0105gu 24-72 godzin od momentu przes\u0142ania odpowiedzi przez&nbsp;klienta<\/li>\n<li>w&nbsp;razie konieczno\u015bci zwr\u00f3\u0107 si\u0119 o&nbsp;eskalacj\u0119 problemu (zg\u0142oszenie problemu na&nbsp;wy\u017cszy poziom w\u00a0<a href=\"https:\/\/www.intalio.pl\/en\/pl\/zimbra\/\">Zimbrze<\/a>)<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Jak uzyska\u0107 wsparcie dla Zimbry? Poznaj przydatne wskaz\u00f3wki dotycz\u0105ce szukania pomocy w rozwi\u0105zywaniu problem\u00f3w z firmowym \u015brodowiskiem pocztowym.<\/p>","protected":false},"author":2,"featured_media":1402,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6],"tags":[],"class_list":["post-1398","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-poczta"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jak uzyska\u0107 wsparcie dla Zimbry - przydatne wskaz\u00f3wki - Intalio - In\u017cynieria Odporno\u015bci Cyfrowej<\/title>\n<meta name=\"description\" content=\"Jak uzyska\u0107 wsparcie dla Zimbry? 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